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Fifteen of the most common questions answered below. Still stuck? Open a ticket and we reply by email, usually within a business day.

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Frequently asked questions

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What is Smart Directory Pro?
Smart Directory Pro is a WordPress plugin that turns a WordPress site into a niche business directory. It includes a custom post type for listings, three taxonomies (categories, tags, locations), an AI-powered semantic search, an SEO audit engine, programmatic SEO page generation, and an Easy Digital Downloads integration for selling listing packages to listed businesses. It is built and maintained by Metronyx AI under Cyber Phoenix Ltd.
How much does Smart Directory Pro cost?
Smart Directory Pro is sold in three annual tiers. Basic is $99 per year for one site. Pro is $199 per year for five sites. Agency is $399 per year for unlimited sites. Every tier includes the core directory, AI search, claims, reviews and CSV import. Pro and Agency add the SEO audit engine, AI content tools, programmatic pages, the News Engine, Elementor widgets, EDD listing packages and priority support. Agency adds unlimited site activations and an onboarding call.
Do I need to provide my own AI API key?
Yes. Smart Directory Pro is bring-your-own-key (BYOK) for AI features. During the setup wizard you connect your own OpenAI, Anthropic Claude, or Google Gemini API key. All AI features (search, description generation, FAQ generation, categorisation) run on your key, so you control AI cost and data privacy directly. There is no managed AI middleware between your site and the provider.
What are the system requirements?
Smart Directory Pro requires WordPress 6.4 or newer and PHP 8.0 or newer, and is tested up to WordPress 7.0.
Can I import existing listings from another directory?
Yes. Smart Directory Pro imports listings from CSV. Upload the file and AI maps your columns to listing fields, then rows import in batches with duplicate detection and an error report. Listings from another directory plugin or any spreadsheet can be moved across once they are saved as CSV.
What is the refund policy?
Smart Directory Pro offers a 14-day refund policy with no questions asked. To request a refund, email hello@smartdirectorypro.com within 14 days of purchase with your licence key. Refunds are processed to the original payment method (Stripe or PayPal) within 5 business days.
Does the licence auto-renew?
Yes. Licences are annual. Renew from your account to keep receiving updates and support. Auto-renewal ensures you continue receiving plugin updates, security patches, and new feature releases. Disabling auto-renew keeps your sites running until the licence expiry date. After expiry, the directory front end and premium features stop until the licence is renewed, and your listings and settings stay in your WordPress database.
What support is included?
All tiers include email support at hello@smartdirectorypro.com. Pro and Agency tiers receive priority support. Agency tier additionally includes a one-on-one onboarding call with the team. Support tickets are tracked in the Smart Directory Pro Support Tickets system with reference numbers and email replies.
Is there a limit on directory listings?
No. Every tier of Smart Directory Pro supports an unlimited number of business listings per site, with no per-listing fees and no per-category limits. Tiers differ in how many sites the licence covers and in the Pro features listed on each product page.
Does Smart Directory Pro work with Elementor and Gutenberg?
Yes, both. Smart Directory Pro ships five native Gutenberg blocks (Listing Grid, Listing Search, Listing Map, Category Grid, Single Listing) and, on Pro and Agency, nine Elementor widgets covering the same surfaces plus a featured carousel, reviews, location card and a public Submission Form widget. The Elementor widgets are gated by `did_action('elementor/loaded')` so they only load when Elementor is active. Sites without Elementor get zero overhead.
Can I sell paid listings?
Yes, on Pro and Agency, via the Easy Digital Downloads integration. Set up listing packages, then add the [sdp_pricing] table or [sdp_upgrade_card] to your pages. When an owner buys a package, its perks, such as featured placement and a verified badge, switch on for their listing, and renewal reminder emails go out before it expires.
What does the SEO audit engine actually do?
The SEO audit engine (Pro and Agency) fetches the website of a listed business and runs two probes. The on-page probe checks the title, meta description, H1, canonical link, mobile viewport, language attribute, status code and page size. The schema probe checks for JSON-LD structured data and a LocalBusiness type. Together they produce a 0 to 100 score and a list of gaps by severity. An audit runs when a claim is approved and repeats every 30 days, and you can use the gap list as the starting point for offering your SEO services.
Does Smart Directory Pro work with WooCommerce?
Smart Directory Pro uses Easy Digital Downloads (EDD) for its commerce flows, not WooCommerce. EDD is the chosen integration because of its simpler checkout for digital and service products, its native licence-key management, and its lighter footprint. WooCommerce can be installed alongside Smart Directory Pro without conflict, but it is not wired into the package-selling or licence flows.
Can I run multiple directories from one licence?
Yes. Basic covers one WordPress site, Pro covers five, and Agency covers an unlimited number. Each site has its own database, branding, listings, custom field schema, and AI provider keys. Licence keys are bound to your Smart Directory Pro account, and active site counts are tracked centrally in the admin so you always know how many installs you have left.
How long does setup take?
About five minutes for a basic install. The setup wizard runs seven steps: Welcome, Directory Type, AI Setup, Location, Design, Import, Done. Each step writes real configuration to wp_options. By the time you reach the final step you have a populated directory at your chosen URL, the AI provider connected and live-tested, your initial listings imported from CSV, and the design themed to your colours and fonts. You can re-launch the wizard from Settings at any time without losing data.
Still stuck?

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We reply by email, usually the same business day. You can also reach us at hello@smartdirectorypro.com.

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